Sorry, it didn't work out!
We want to make sure this process is easy as possible for you.
Please review our policy and common questions below to assist you.
Want a full refund?
The item you want to return must be shipped to us within 14 days from the date you received your package in order to receive a full refund onto your original form of payment.
What if I'm passed the 30 days mark?
Any item(s) returned after the 30 days will not be accepted. You will have the option of having the items reshipped back to you and will be responsible for the shipping fees.
What is considered fine to return?
Item(s) that are unworn, unwashed, and undamaged with all original package and tag(s) intact is fine to return. Item(s) that are not marked final sale (jewelry, accessories, and intimates are non-returnable.) Shoes must be returned in its original shoe box, placed inside a separate shipping box to be eligible for return.
What if I want to make an exchange?
We currently do not have an exchange policy. If you would like to make an exchange,please send us an email to firstname.lastname@example.org
If you have ordered the wrong size please return the items on their original box at your cost.since. Once we have received your order we will ship you the size that you desire.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
**Please keep in mind that E&J Wear reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice
How soon will my return be processed?
All returns are processed within 7 business days from the day we received them. If you're receiving a full refund back onto your original form of payment, please allow another 3-5 business days for the total amount to show up on your bank statement. If you're receiving store credit, an email will be sent to you with a coupon code for the amount the same day your return is processed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
What if I received my item(s) as a gift?
If you received a gift, we can offer you store credit for the item as long as it is returned back to us within the 30 days from when the package was delivered. Please make sure to state in the comments section of the return slip that you received as a gift along with your proper email address so that we can send the store credit to the correct person.
To return your product, Send us an email to firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.